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Our teams will listen to what you need, answer your questions, and provide useful information to help make your DNA-testing experience a positive one. All calls are completely confidential and no information is shared with unauthorized parties.



The holiday season is here! We are not accepting samples, processing tests, or issuing results reports on the following days. We apologize for any inconvenience and thank you for understanding.  

 Thanksgiving: Thursday, November 26–Friday, November 27. The lab reopens on Monday, November 30. 

Christmas: Thursday, December 24–Friday, December 25. The lab reopens on Monday, December 28. 

New Year’s: Thursday, December 31–Friday, January 1. The lab reopens on Monday, January 4. 


How Can We Help You?

Consult with an Expert or Order a Test Now: 1.800.613.5768  | Monday – Friday, 8:00 AM – 8:00 PM Eastern Time
Get Assistance with an Existing Test: 1.800.831.1906 | Monday – Friday 8:30 AM – 5:30 PM Eastern Time

Get In Touch

Drop us a message and a specialist will get back to you as soon as possible.